Kareer9 and Sushmita Madhu are committed to providing a seamless learning experience. However, we understand that there may be circumstances where users need to cancel their enrollment or request a refund. This policy outlines the terms and conditions for cancellations and refunds.
1. Cancellation Policy
- Users may cancel their enrollment in a course, subscription, or training program by submitting a cancellation request through their account dashboard or by contacting our support team at kareer9.com@gmail.com.
- Cancellations made before course access has been granted or within the allowed cancellation period will be eligible for a refund as per our Refund Policy.
- Once course materials have been accessed or downloaded, cancellation may not be permitted unless otherwise specified in the course terms.
2. Refund Policy
- Eligibility for Refund: Refund requests must be submitted within [X] days of the purchase date. Refunds are applicable only in the following cases:
- If the user is unable to access the course due to a technical issue on our platform that remains unresolved.
- If the course content significantly differs from the description provided at the time of purchase.
- If the course is canceled by Kareer9 and Sushmita Madhu.
- Non-Refundable Cases: Refunds will not be provided in the following situations:
- If a user has completed more than [X]% of the course.
- If the request is made after the refund period has lapsed.
- If the user violates our Terms and Conditions, leading to account suspension or termination.
- If the payment was made for a promotional or discounted course, unless stated otherwise.
- Refund Process:
- Users must submit a refund request by emailing [Insert Email] with the payment details and reason for the refund.
- Refunds will be processed within [X] business days after approval.
- Refunds will be credited to the original payment method. We are not responsible for delays caused by banks or payment gateways.
3. Subscription Cancellations and Refunds
- Subscription-based services can be canceled at any time; however, refunds will only be provided if the cancellation request is made within [X] days of the initial subscription purchase.
- No refunds will be issued for partially used subscription periods.
- Users can continue to access content until the end of their billing cycle after cancellation.
4. Exceptions and Special Cases
- In exceptional cases, we may consider refunds beyond the standard policy due to medical emergencies or other valid reasons, subject to verification.
- Refunds for corporate training or bulk enrollments will be handled on a case-by-case basis with separate agreements.
5. Contact for Support
For any queries regarding cancellations or refunds, please contact our support team at: Email: kareer9.com@gmail.com
Phone: +91 7989803089
Address: Ameerpet. Hyderabad, Telangana.
We reserve the right to modify this policy at any time. Please review it periodically for updates.